Policies

LANGUAGE POLICY

AVOK Financial Services’ business language is

English and all customers will be provided with documentation,

per standard, in the English language.

 

PRE-AGREEMENT STATEMENT AND QUOTATION

AVOK Financial Services’ Pre-agreement

statement and quotation will be translated and will be made available

on request, as supplemental, in Afrikaans, Tswana, Sotho, Zulu or Xhosa.

Customers will in all cases be provided with English documentation,

together with the requested supplemental document.

 

CREDIT AGREEMENT

The credit agreement will be available in English for final signature.

A translated version of the document will be made available on

request by the customer for perusal of all information in Afrikaans,

Tswana, Sotho, Zulu or Xhosa.

 

ENFORCEMENT NOTICES

Enforcement notices will be available in English as the official

legislative document with either the Afrikaans, Tswana, Sotho, Zulu or Xhosa

translations on the back of the enforcement notice.

These will then be submitted to the legal process.

 

BRANCH STAFF ASSISTANCE

The Branch staff effectively communicate in English and will have

the capability of communicating in Afrikaans, Tswana, Sotho, Zulu or Xhosa –

depending on the specific needs of the customer.

AVOK Financial Services will continually assess the needs

and preferences of the customers and will aim to accommodate customers

in as many languages as practical and prescribed.